Support
Help from people who know the network.
Our support team works from Encino and handles everything from Wi-Fi questions to fiber repairs.
Visit
15720 Ventura Blvd STE 500
Encino, CA 91436
United States
By appointment.
Before you call
Quick checks that solve most problems.
- Check the light on the fiber terminal. Steady green means the fiber line is healthy.
- Restart the Wi-Fi gateway by unplugging it for 30 seconds.
- Test with a device connected by Ethernet cable to rule out Wi-Fi interference.
- If the terminal light is red or off, call us. That is a line issue we need to fix.
Common questions
How long does installation take?
Most homes are connected in two to four hours. If your home needs new conduit or a longer cable run, the technician will explain the options before starting.
Do I need to be home for installation?
Yes. An adult aged 18 or older needs to be present so the technician can agree on where the fiber terminal and Wi-Fi gateway are placed.
Can I use my own router?
Yes. Connect your router to the fiber terminal's Ethernet port. Our team can provide the settings, and your service works with any standard router.
Is there a data cap?
No. All Moorgade plans include unlimited data. We do not throttle customers for heavy use. See our Network Management policy for details.
What happens if I cancel?
There is no early termination fee. Service runs until the end of your current billing month, and we will arrange collection of the equipment.
How do I pay my bill?
You can pay by card, ACH bank transfer or check. AutoPay is optional and does not change your price.
Who do I call during an outage?
Call +1-818-784-0110. Outages and repair requests are handled every day of the year. Business dedicated circuits have a separate 24/7 escalation line provided at activation.