1. Service
Moorgade provides fiber internet access at the speed tier you select. Advertised speeds are maximum wired speeds delivered to our equipment; actual speeds vary with your devices, in-home wiring, Wi-Fi conditions and the networks you connect to.
2. Term and cancellation
Residential service is month-to-month unless you agree otherwise in writing. You may cancel at any time with no early termination fee; service continues to the end of the current billing period. Business agreements may have a fixed term stated in the service order.
3. Billing and payment
Service is billed monthly in advance. Payment is due by the date shown on your invoice. A late fee may apply to overdue balances, and service may be suspended after reasonable notice if an account remains unpaid.
4. Equipment
Equipment we provide remains the property of Moorgade. Please keep it in a safe, ventilated location and return it when service ends. You may be charged for equipment that is lost, damaged beyond normal wear, or not returned.
5. Installation and access
You authorize Moorgade to install and maintain the facilities needed to deliver service at your premises. If you are not the owner of the property, you confirm you have permission from the owner for the installation.
6. Acceptable use
Your use of the service is subject to our Acceptable Use Policy and Network Management disclosure.
7. Outages and credits
If your service is unavailable for more than 24 consecutive hours because of a fault on our network, you may request a pro-rated credit. Business service level agreements and credits are set out in the applicable service order.
8. Limitation of liability
To the maximum extent permitted by law, Moorgade is not liable for indirect, incidental or consequential damages arising from use of, or inability to use, the service. Our total liability is limited to the amount you paid for service in the three months before the claim arose.
9. Governing law
These terms are governed by the laws of the State of California. Disputes will be resolved in the state or federal courts located in Los Angeles County, California, unless otherwise required by law.
10. Changes
We may change these terms or our prices by giving at least 30 days' notice. If you do not agree to a change, you may cancel without penalty before it takes effect.
Contact
Questions about this document can be sent to Moorgade Inc, 15720 Ventura Blvd STE 500, Encino, CA 91436, United States, by email to [email protected], or by phone at +1-818-784-0110.